Privacy Policy
Is your information safe with BAYAD NET?
PRIVACY POLICY
We are committed to providing you with a wonderful customer experience. We know how important your information is to you, and we want you to know that you can trust us to protect it.
In this Privacy Policy, we tell you about how we collect, use, and share your information when you use our products and services.
As you read through this Privacy Policy, please bear in mind that it applies to all BAYAD NET products, and services that do not have their own privacy policy or that link to this Privacy Policy. We may also update this Privacy Policy from time to time to reflect changes in the law and in our business practices.
INFORMATION WE COLLECT AND USE
Throughout our relationship with you, we may collect and use your information to allow us to provide you with our products and services. When we do so, we will let you know exactly what information we are collecting, why, and what basis under the law, apart from consent, we rely on.
Basic Identifiers and Contact Information
Your full name, date of birth, address, landline, mobile number, e-mail address, proof of identification (including government-issued IDs), and proof of financial capacity are used for the following purposes:
- To validate your identity when you use our products and services;
- To provide customer care and support;
- To send you advisories, personalized advertisements, financial service offers, gifts, and freebies from BAYAD NET and our affiliates and partners; and
- To enroll you in our Rewards program.
We collect this information through our physical and digital application forms when you avail of our products and services.
Device Location Information
When you use our products and services on your devices, we obtain your device location information to establish a connection between your device and the wireless network. This information is necessary to provide you with the best cellular and data service connection in order to fulfill our obligation to you. We also use your location information to provide you with emergency services.
Service Usage and Performance Information
When you use our products and services, we collect and process information such as your subscribed products and services, call and SMS data records, rate of use, IP address, network performance experience, and diagnostics including signal strength, dropped calls, data failures, and other network performance issues. These are used for the following purposes:
- To provide you with your subscribed products and services, including customer support;
- To help us improve our network and the quality of our products and services;
- To create and offer new products, services, and value-added services based on your behavior and preferences;
- To determine whether you have reached or exceeded the limits of your chosen plan or service;
- To generate data needed to enhance your customer experience and personalize content to meet your preferences and needs;
- To manage your account and billing, maintain network quality and security, provide after-sales care and support; and
- To compute your score, find out what commercial and promotional alerts, personalized advertisements, financial service offers, and surveys we can share with you.
Cookies
We collect cookies, web beacons, small data text files, or similar technologies primarily to ensure that the core functions of our website and apps are optimally accessible to you. However, depending on your preferences, we may also collect and use this information for behavioral analytics to personalize our marketing campaigns.
INFORMATION WE SHARE
We outsource the processing of information to third-parties including vendors, service providers, partners, and other telecommunications operators to fulfill the purposes we have described in this Privacy Policy. This includes the verification of the truthfulness and accuracy of the information you provided to us, and compliance with government requirements.
They are only authorized to access and use information for the duration of our contract with them. We also require them to protect information with organizational, physical, and technical security measures that are consistent with this Privacy Policy.
It is our policy to never share your information with any third-party unless we obtain your consent or are otherwise required or allowed by law to do so. In any case, we will let you know exactly what we are sharing, why, and what basis under the law, apart from consent, we rely on, before we do so.
HOW LONG WE KEEP YOUR INFORMATION
We only keep your information while you are a customer unless it is necessary to keep such information longer to fulfill the purposes for which it was collected or for legitimate business or legal purposes like security, fraud prevention, or financial record-keeping. Our retention schedule is available upon request.
We have established procedures to securely dispose of files that contain your information whether in digital or physical form.
YOUR RIGHTS AS A DATA SUBJECT
We recognize your rights under the Data Privacy Act of 2012.
Right to Be Informed
You have the right to be informed of how and why we collect and process your personal data, including where we collected it, with whom we share it and why, how we protect it, how long we keep it, and how we dispose of it, and any changes to our data processing activities before they are implemented.
Right to Object
You have the right to object to the processing and/or sharing of your personal data especially when you feel that we do not have lawful grounds to do so. However, this may result in the termination of your BAYAD NET product or service when such data is necessary for its delivery.
Right to Withdraw Consent
When our collection and processing of your personal data depends on the consent that you provided to us, you have the right to withdraw your consent at any time subject to BAYAD NET’s internal procedures. This, however, does not apply to instances where we rely on grounds provided by law, other than consent. Nevertheless, you always have the right to object.
Right to Access
You have the right to request reasonable access to your personal data subject to BAYAD NET’s internal procedures. We, however, reserve the right to seek reasonable fees when providing such data presents certain challenges due to its volume as well as to restrict access to linked data that may be confidential, proprietary, or belong to other individuals.
Right to Data Portability
You have the right to obtain a copy of your personal data or have it transmitted to other entities in a format that is portable and commonly accessible subject to BAYAD NET’s internal procedures.
Right to Rectify
We keep our records as accurate as possible. Where there are any errors or inaccuracies to your personal data, we give you ways to dispute and rectify or update it, subject to BAYAD NET’s internal procedures.
Right to Erasure or Blocking
You have the right to suspend, withdraw, or order the blocking, removal, or destruction of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, or personal data not necessary for the purpose for which it was collected, and for such other cases provided in the Data Privacy Act of 2012.
Right to Damages
You have the right to be indemnified for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
